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FAQs

How is CfJ different?

CfJ deals with the parties and the evidence direct to reach a decision quickly and reliably.  There are no complex long-drawn out procedures.  This non-adversarial form of arbitration ensures you get the right decision and in a fraction of the time and cost of going to court.

CfJ also offers you mediation throughout to enable you to find a constructive solution if you want this.

FAQs about the Benefits

What are the advantages?

You get early resolution and remove the risk and unpredictability of court action.  CfJ gives you early certainty and the right result. It saves you the cost and disruption of going to court or conventional arbitration.

CfJ puts you in control of risk, cost and outcome.

What are the savings?

Cases show you can reduce the legal and business cost of disputes by 90%.

How much will it cost?

Usually less than 10% of the cost of going to court.  For an initial view on the cost of a case, please contact us.  For more go to How much does it cost?

How does this save so much?

By removing the complex adversarial court process, and by dealing with the parties direct, the time required to decide the legal position is cut dramatically.

You share the cost with the other party.

How long will it take?

Cases are resolved on average within 3 months. Cases going to court can often take as many years.

How can we be more sure of getting the right result?

With CfJ's robust arbitration process and the best specialists dealing with you and the evidence direct, your arbitrator will ensure he fully understands your position and your case.  The risk and uncertainty of court process is removed and you are sure of getting the right result.

How are we in greater control?

You will know the cost and time involved from the start. You will have a say in the choice of arbitrator.  You will be given an early view on the likely outcome. You can ask for help to settle the case at any time. You will not run the risk of having to meet the other side’s costs if you are unsuccessful.  You can withdraw at any time with no penalty in costs.

Are there other benefits?

Using CfJ helps maintain and restore relationships.

Offering CfJ shows you offer those you deal with a fair and straightforward and constructive way to resolve any problems they may have.

FAQs about how it works

What is mediation?

A mediator helps the parties discuss and agree constructive solutions beyond those you can get from a judge in court.  He will meet the parties separately and together.   This enables you to look at the real issues and the problems that gave rise to the dispute and find common sense answers you can both be happy with. Your CfJ arbitrator will also act as mediator.

We do not want to mediate

If you do not want mediation, or to continue with mediation, you can ask for the assessor simply to make a decision on your case.

How is the decision legally binding?

The assessor’s decision is a binding award under the Arbitration Act 1996 and as enforceable as a court judgment.

We only want mediation

We can provide mediation only if you prefer.  If you then want your assessor to go on to decide any part of the case he can do this with your agreement. 

We just want an opinion or non-binding decision

If this is what you prefer a decision can be given on this basis.  This can still have a real value as joint advice to the parties.

What types of case are suitable?

The service works very well for any legal issue or dispute that might go to court or arbitration.  For more detail please go to Types of case we deal with.

Is this suitable for consumer complaints?

As long as there is an issue that needs to be decided the service is ideal for complaints over a certain value, particularly those that are difficult to resolve or dispose of.

Who will we be dealing with?

Your case will be handled by the chosen arbitrator.   You will also have a case manager who can deal with any questions you have and provide you with any additional support you need.

Who are your assessors?

Our assessors are leading barristers and solicitors chosen as the most suitable for your case from the best in the field.  They will be familiar with the law and practice in the area of your dispute.  They are also mediators and are independent of CfJ.

How do you ensure we have the right assessor?

CfJ has researched and established a database of the leading specialists in every field.  They are selected on the basis of their skills, knowledge and reputation, to ensure you have best available and the most suitable for you.

Do we have any say over who the assessor will be?

Although CfJ make the selection, we will consult and take account of your views.

How do we refer a case? 

Please contact us and let us know you would like to make a referral. (Also see Refer a case).

How do we know this will work for us?

CfJ is proven to be successful and to deliver on its claims.  it provides you with early certainty at far less risk and cost.  With the additional control you are given it is much the most efficient and safest way to resolve legal claims and disputes.

How do we know we will get the right result?

You will have one of the best lawyers in the relevant field.  He will deal with you direct and give you all the time needed to understand your case and for you to to comment on the evidence and the assessor’s proposed findings.  You will not face the risk and unpredictability of court process.  There is no more reliable and certain way of getting the right result.

Where does this happen?

Your assessor works from his firm or chambers or from CfJ  but will look at the evidence and meet you where most convenient. 

Do you cover the whole country?

We cover the whole of England and Wales but can take on international cases.

When should we refer a case?

You can refer a case at any time after you and the other party have a difference a court could decide.  The earlier the case is referred the greater the benefit.

The case is already in court or with solicitors

This is not a problem. Most of our cases come to us when the claim has been issued.  This is often the time both parties accept they have a problem and see the benefits of a referral to CfJ.

Do both parties have to agree?

Both parties do need to agree the referral.

What if the other party does not agree?

CfJ can help you get the other parties agreement so please contact us.  There are a number of advantages to the other party in agreeing a referral and the courts do not look favourably on a party who refuses to take part.

The other side has a no-win no fee agreement or is on legal aid

There are still considerable advantages to the other party in agreeing a referral.  We are happy to assist with the referral and will probably need to speak with their lawyer to enable the case to be referred.

We already have a mediation provider

You may well be very happy with your mediation provider.  The CfJ process though provides benefits mediation does not provide, delivering better results and ensuring you get a definite and legally binding outcome more quickly and at a lower cost.

What happens to the costs I have already run up?

If you have incurred legal costs before coming to us, CfJ can decide who should pay these.

If you would like to find out any more, please get in touch. A member of our team will be happy to assist you with any questions. Call us on 020 7849 6963